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General FAQS
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01
How do i file a warranty claim?
To file a claim please email us with your name and order number. Please include a description of the warranty issue in question, and include a photo or video evidence to share with us. Warranty replacements are typically approved within 4-7 days, and shipped out within 2-weeks. Shipping for warranty replacements are required to be paid by the customer.
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02
What is the product warranty?
We believe so much in our product that we back it for a year. If that wasn't enough we created a secondary lifetime protection option to help our customers keep drinking hydrogen water for years.
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03
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
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04
What is the average lead time?
For samples, the lead time is about 2 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
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05
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
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06
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
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07
What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
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08
How Long does the hydrogen last?
Molecular hydrogen gas retains its effectiveness in the water for about 10 to 15 minutes once the bottle is opened or vented. If the bottle remains sealed, especially in an airtight model like the latest ATOM, hydrogen levels can stay elevated for up to 13 hours. To enjoy more hydrogen-rich water, simply press the power button to activate another cycle, infusing your water with fresh hydrogen gas whenever you need it.
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09
How do the Hydrogen work?
All our hydrogen producing water products use a Proton Exchange Membrane (PEM) paired with a Solid Polymer Electrolyte (SPE) electrolysis to split H2O and produce pure molecular hydrogen at medium to high concentrations.
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